Polycom SoundPoint 335 IP User Guide

Polycom 335 Connect Network & Power

Use Power over Ethernet (PoE) for network and power source connections to connect your Polycom SoundPoint IP 335 phone, unless otherwise directed by your System Administrator.

The AC power adapter is a separate, optional accessory from Polycom. Your System Administrator will provide one if necessary.

Power over Ethernet (PoE)

Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub.

Connect Polycom 335 using a PoE source.

Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch.

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Fastmetrics provides managed Internet options to support voice service over Polycom VVX or SoundPoint IP phones.

Polycom 335 Connect Handset and Headset

To Connect the Handset:

Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone.

To Connect the Headset:

Connect the headset (optional) to the headset jack on the back of the phone.

Polycom 335 Attaching the Base

The base unit can be attached to the SoundPoint IP 650 in one of two ways:

• Deskmount Method.
• Wallmount Method.

Polycom 335 Parts List

The following items are included in your SoundPoint® IP 335 SIP package. Check this list before installation to ensure that you have received each item. If you are missing any items, please contact your system administrator.

Polycom SoundPoint® IP 335 SIP

Handset & Handset Cord

Phone Base

Network / Power Cable

Quick Start Guide

Polycom 335 Features

Polycom SoundPoint 335 Phone Features

ID	Name	Description
1	Message Waiting Indicator	This will alert you to incoming calls, new messages, and other events.
2		Do not disturb indicator.
2		Unregistered line.
2		VoiceMail/Messages.
2		Ringing.
2		Call Forward.
2		Presence/BLF
2		Registered line.
2		Registered shared line.
3	Softkeys	The screen will display labels for these keys, to identify their context-sensitive functions.
4	Line Indicators	Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The mapping is: Solid green – An active call is in progress. Fast flashing green – There is an Incoming (ringing) call. Flashing green – The call is held by the other party. Flashing red – The call is on hold. Solid red – The line is busy remotely (shared lines).
5		Activate up to two lines that can be assigned with your phone.
6		Holds an active call or resumes a held call.
7		Allows you to place and receive calls through an optionally connected headset.
8		Allows for hands-free communication during calls.
9	Hands-free Microphone	Place your phone on a hard, flat surface for best results.
10		Use these to adjust the volume of the handset, headset, speaker, and ringer.
10	Soft Keys	The screen will display labels for these keys, to identify their context-sensitive functions.
11		Mutes audio transmission locally during calls.
12	Dial Pad	These 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters available in context-sensitive applications.
13		Access local (your phone) and global (your organization) features.
13		Dials phone numbers or allows you to view the placed call list.
14		Use the arrow keys to to scroll through the displayed information.
14		Use the select key to select a field of displayed information or enter edit mode for some settings.
14	Line/Speed Dial Key	Use these keys to activate up to six lines or speed dials that can be assigned to your phone.
15	Speaker	For ringer and hands-free audio output.
16	Hookswitch
17	Graphic Display	Shows information about calls, messages, soft keys, time, date, and other relevant data. Important messages appear on the idle display through an animated scrolling list, which has precedence over the idle display. The following figures show a phone with four messages. The messages continuously scroll over the screen. Information display line (in order of precedence highest to lowest).

Polycom 335 Navigation Keys

To navigate through menus and to enter data, these are useful tips:

• Press Menu button to enter the basic settings menu or exit from any menu.
• Use and arrows to scroll through the lists.
• Press the * key to page up. Press the # key to page down. These shortcuts can be used when lists scroll down beyond a single page.
• Use the dial pad keys to navigate through and make selections in numbered menu lists.

The navigation guide icon in the top left-hand corner of the graphic display shows which arrow keys can be used at a particular sublevel. For example, this figure shows that , , and can be used at this point.

The type of text entry available is displayed in the title line. Switch between alphabetic (with and without an uppercase letter first) and numeric text entry by pressing the # key. Special characters like * and _ are considered alphabetic and appear when you press *, 1, or 0.

• Switch to uppercase by pressing .
• Switch to lower case by pressing .

Polycom 335 Voicemail

Your voice mail is saved in a centralized location and may be accessed from your phone. The presence of new Voice Mail messages is indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the graphic display.

If the phone is configured for multiple lines, an individual line indicator icon indicates Voice Mail messages left on that line.

A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center.SoundPoint 335

To listen to voice messages:

• Press Menu button.
• Select Features followed by Messages.
• Press to enter your voice mail.
• Follow voice prompts to retrieve your messages.
• If multiple lines are configured on your phone, select from which line messages are to be retrieved.

Polycom 335 Speed Dial

This article explains how to set up phone numbers with speed dial. Once you have entered phone numbers with speed dial, simply do the following to dial those speed dial numbers. To call a speed dial number, use the dial pad to enter the speed dial index followed by the # key, and then press Dial Buttonor pick up the handset to place a call.

Access the Speed Dial list by pressing Menu button, then select Features, Speed Dial, or press from the idle screen.

When a new entry is added to the Contact Directory, it is automatically assigned the next available speed dial index and the new entry appears at the bottom of the Speed Dial list.

To add or edit a speed dial index for an existing contact:

• Press the Dir soft key.
• Use and to scroll through the list to find the contact.
• Press the Edit soft key.
• Press repeatedly until the speed dial index appears.
• Press to select the speed dial index for edit.

Do one of the following steps:

• Enter the next available speed dial index.
• Delete the existing speed dial index by using the Backspace soft key, and then enter a new speed dial index.
• Press the Ok or Cancel soft keys to accept or cancel changes.
• Press repeatedly to return to the idle display.

Polycom 335 Call History

A list of up to four current calls is maintained. You can scroll through this list using and . Calls are ordered using the following priorities: active, alerting, then held. Calls with the same priorities are ordered oldest first. If there are no current calls, this list is empty.

Local lists of missed, received, and placed calls is maintained by the phone (up to 99 for each list). The initial view of both lists shows the list title and the first two calls in the list, where the first call is displayed in reverse video to indicate that it is currently selected. A symbol to indicate whether the call was answered or missed is shown for each entry in the incoming list.

Press the Callers soft key to view the Received Calls list.

Press Dial to view the Placed Calls list.

To return the call:

• Press Dial to return the call.

To return to the previous menu:

• Press .

To store the contact to the local contact directory:

• Press to select the entry, then press the Save soft key.

Note – Press the Info soft key to see the call information. The name is displayed. Access the other information by using and .

To delete the call from list:

• Press the Delete soft key.
• Press repeatedly to return to the idle display.
• Press from the idle display to access Placed Calls list.
• Press from the idle display to access Received Calls list.

You can use these shortcuts while placing calls or performing transferring and conferencing functions. You can manually clear the call lists. They are automatically cleared when you restart the phone.

Polycom 335 Troubleshooting

Polycom SoundPoint IP 335 Power and Startup

Polycom SoundPoint IP 335 Controls

Access to Screens and Systems

Polycom SoundPoint IP 335 Calling

Polycom SoundPoint IP 335 Displays

Polycom SoundPoint IP 335 Audio

Reliable internet service to support your IP phones

Fastmetrics provides managed Internet options to support voice service over Polycom VVX or SoundPoint IP phones.

Polycom 335 Conferencing

You can create a conference with other parties using the phone’s local conference feature.

To set up a conference:

Call the first party.
Note – You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists.

Press Conf soft key to create a new call. The active call is placed on hold.

Call the second party. When the second party answers, press the Conf soft key again to join all parties in the conference.

To split a conference call:

Press the Split soft key to split the conference. Both parties will be on hold.

To set up a conference call using the Join soft key:

When you are in an active call:

If you have one call on hold (on the same line or other line), use to go to the call on hold, then press the Join soft key.

A conference is created with the active call, the call on hold and yourself. If you have more than one call on hold, use and to switch to the desired call on hold, press the Join soft key.

A conference is created with active call, the call on hold and yourself.

To end a conference call:

Press the EndCall soft key or hang up. The other parties will continue to be connected.

Polycom 335 Manage Contacts

Your contacts are your personal phone directory. You can enter 99 contacts in your phone’s local contact directory. You can dial or search for a contact in this directory. You may be able to add, edit, and delete contacts. You may have access to portions of your corporate directory through your phone.

You can place calls to contacts in your corporate directory. You may be able to add contacts from the corporate directory to your local contact directory.

• Add a Contact
• Edit a Contact
• Delete a Contact
• Search for a Contact
• Call a Contact

Polycom 335 Headset Memory Mode

This feature is especially useful for permanent or full-time headset users.

To permanently enable the Headset Memory Mode:

• Press Menu button.
• Select Settings > Basic > Preferences > Headset > Headset Memory.
• Use and to select Enabled.
• Press Key to confirm your choice.
• Press Menu button or repeatedly to return to the idle display.
• Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.

To activate Headset Memory Mode:

• Press Headset button twice.
• Pressing Line 1 or Answer soft key to receive a call will now connect to your headset automatically.

Polycom 335 Microphone Mute

During a call, press Mute button. The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party (or parties) cannot hear you.

Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone. You can still hear all other parties while mute is enabled.

To turn off Microphone Mute, press Mute button again.

Polycom 335 Do Not Disturb

To prevent the phone from ringing on incoming calls:

Press Menu button and then select Features > Do not disturb to prevent the phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that Do Not Disturb is on. Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator.

To disable Do Not Disturb, press Menu button and then select Features > Do not disturb again.

Multiple Lines and Do Not Disturb.

If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the list using and .

When Do Not Disturb is enabled for a particular line, this is indicated by a flashing X beside the line indicator on the display.

Note – The Do Not Disturb feature is local to the phone, and may be overridden by call server settings. For more information, contact your system administrator.

Polycom 335 Volume Adjustment

Press the volume keys to adjust handset, headset, and hands-free speaker volume during a call. Pressing these keys in idle state adjusts the ringer volume.

Note – To conform to regulatory requirements, handset and headset volume will return to a preset level after each call, but the configuration can be changed by your system administrator.

Hands-free Speakerphone volume settings will be maintained across calls.

Polycom 335 Time and Date

The time and date appears on the graphic display of the SoundPoint IP 335 SIP phone. If the phone cannot obtain a time and date from the call server, the display will flash. Contact your system administrator if either the time or date is incorrect.

You have control over the format of the time and date display and can turn the display of time and date off.

To configure the Time and Date:

• Press Menu button.
• Select Settings followed by Basic, Preferences, Time & Date.
• Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.
• Scroll through the options under each of these selections using and .
• Press to confirm your choice.
• Press Menu button, or repeatedly to return to the idle display.

Polycom 335 Display Contrast

To adjust the contrast on the display to a comfortable level:

• Press Menu button.
• Select Settings followed by Basic, Contrast.
• Press the Up or Down soft keys to increase or decrease the display contrast.
• Press the Save soft key to accept changes or to cancel changes.
• Press Menu button, or repeatedly to return to the idle display.

Polycom 335 Ring Type

You can select from the different ring types to distinguish between lines or to have a different ring from your neighbor’s phone. You can set distinctive incoming ringing tones for contacts in your local directory.

To change the incoming ring to a desired sound:

• Press Menu button.
• Select Settings followed by Basic, Ring Type.
  Optional – If multiple lines are configured on your phone, first select the line to change from the list using the arrow keys.
• Using and , select the desired ring type.
• Press the Play soft key to hear the selected ring type.
• Press the Select soft key to change to the selected ring type.
• Press Menu button or repeatedly to return to the idle display.

If you configure your SoundPoint IP 335 phone for silent ring, press the Ringing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset. If your handset is on hook, the call is routed to the speaker.

Polycom 335 Distinctive Ring

You can customize your phone so that you can distinguish different parties by ring type.

To set a distinctive ring type for a particular contact:

• Press the Dir soft key.
• Use and to scroll through the list to find the contact you wish to specify a special ring type for.
• Press to select the entry.
• Press the Edit soft key.
• Press repeatedly until the Ring Type field is displayed.
• Enter the number corresponding to one of the ring types available.
  Optional – To remove an existing value, press .
• Press the Ok or Cancel soft keys to accept or cancel changes.
• Press repeatedly to return to the idle display.

Note – This feature is local to the phone, and may be over-ridden by your organization’s settings. For more information, contact your system administrator.

Polycom 335 Multilingual Support

Many languages are supported by the SoundPoint IP 335 SIP phone.

To change the language:

• Press Menu button.
• Select Settings, Basic, Preferences, Language.
• Scroll through the list of available languages.
• Press to confirm your choice. Text that appears on the graphic display will change to the language of your choice.
• Press Menu button or the repeatedly to return to the idle display.

Polycom 335 Backlight Intensity

Backlight Intensity has three components:

• Backlight On.
• Backlight Idle.
• Maximum Intensity.

You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select high, medium, low, and off levels for both. When you modify the Maximum Intensity, you are modifying the entire backlight intensity scale.

For example, if you decrease the Maximum Intensity, the low, medium, and high values for both Backlight On intensity and the Backlight Idle intensity decrease.

The Backlight On intensity applies for the following events:

• Any key press.
• Hookswitch release.
• Incoming calls.
• Ending a call, holding a call, resuming a call by the other party.
• A voice or instant message received.

If you do not press any keys on the phone, after 20 seconds of the backlight turning on, the backlight dims (or changes) to medium in the following cases:

• A call is in progress.
• A call is on hold.
• There is an incoming call (ringing).
• There is an outgoing call (ringing back).
• Any menu shows on the display.

In all other cases, the Backlight Idle intensity applies.

To modify the backlight intensity, press Menu. Select Settings, then Basic, Backlight Intensity.

Select Backlight On Intensity.

Use Up and Down to select high, medium, low, or off, and then press the Select soft key. The default level is High. Select Backlight Idle Intensity.

Use Up and Down to select high, medium, low, or off. Press the Select soft key. The default level is low. Select Maximum Intensity.

Press the Up or Down soft keys to increase or decrease the backlight intensity. Press the Ok or Cancel soft keys to accept or cancel changes. Press Menu to return to the idle display.

Polycom 335 Place a Call

You can place a call in many ways using your SoundPoint IP 335 phone:

• Using the handset.
• Using the speakerphone.
• Using the headset.
• Using Dial button.
• Using Line 1 or Line 2.

You can also dial the number first, and then choose the method you will use to speak to the other party. To call a speed dial number, use the dial pad to enter the speed dial index followed by the # key, and then press Dial or pick up the handset to place a call. You can search the local contact directory or the corporate directory and dial from the search results page.

During a call, you can alternate between Handset, Headset, or Hands-Free Speakerphone modes by pressing or , or picking up the handset.

Call duration on an active call is monitored through a local call timer. This is visible within the active call window on the graphic display. In this figure, the call to James Dean has lasted 2 hours 48 minutes 23 seconds so far.

To place a call using the handset, do the following steps in any order:

• Pick up the handset.
• Dial the desired number using the dial pad.

To place a call using Hands-Free Speakerphone mode, do one of the following steps:

With the handset on-hook.

• Press Dial button.
• Press Line 1.
• Press or the NewCall soft key to obtain dial tone.
• Dial the desired number using the dial pad.

To place a call using the headset do one of the following steps:

With the optional headset connected.

• Press Dial button.
• Press Line 1, or the NewCall soft key to obtain dial tone.
• Press .
• You will hear a dial tone. Dial the desired number using the dial pad.

To place a call using the Dial key, do one of the following steps:

• Press the Callers soft key to view the Receive Call list.
• Press Dial button to view the Placed Call list.
• Use and to scroll through the list to find the contact.
• Press Dial to complete the call.

Polycom 335 Answer a Call

When you are not in another call, you can answer a call in three basic ways using your SoundPoint IP 335 phone:

• Using the handset.
• Using the speakerphone.
• Using the headset.

The steps for answering an incoming call when you are in another call are different if your phone is configured for:

A single Line Key per line.

Multiple Line Keys per line.

Incoming calls may be ignored by pressing the Reject soft key (for private lines) or the Ignore soft key (for private and shared lines). When your SoundPoint IP 335 phone is configured for Silent Ring, press the ringing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset. If your handset is on hook, the call is routed to the speaker.

Answering When Not in Another Call:

In all cases, the active call will appear on the graphic display showing call duration and destination.

To answer a call using the handset:

Pick up the handset.

To answer a call using Hands-Free Speakerphone mode, do one of the following steps:

• Press .
• With the handset on-hook, press Line 1 opposite the incoming call (where the line status indicator is flashing green).
• Press the Answer soft key.

To answer a call using the headset:

• Press to answer the call through an optionally connected headset.
• If Headset Memory Mode is activated, press Line 1 or the Answer soft key.

Answering When in Another Call:

You are busy on an active call and a second incoming call arrives on the same phone number. If your phone is configured for a single Line Key per line, the second call may cause a call waiting tone to be played and you see the second call appearance. The call waiting prompt identifying the incoming caller appears for 10 seconds only. You can ignore, answer, or reject the call. (The Reject soft key on private lines only). After this point the active call is in focus and the user must scroll to the incoming call appearance to answer.

If your phone is configured for multiple Line Keys per line, the second call will cause a call waiting tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon appears. The call waiting prompt identifying the incoming caller appears for 10 seconds only. You can ignore, answer, or reject the call. (The Reject soft key on private lines only.)

If your phone is configured for shared lines, the second call will cause a call waiting tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon appears on the second Line Key. The call waiting prompt identifying the incoming caller appears for 10 seconds only.

Pressing the Ignore soft key will stop the ringing for that call.

To answer an incoming call on a line configured for a single Line Key:

• Press Hold button to place the original call on hold.
• Press to access the new call.
• Soft key labels are updated on the display showing Ignore, Answer, and Reject.
• Answer the incoming call.
• This places the original call on hold and refreshes the soft key labels.

To answer an incoming call on a line configured for multiple Line Keys, do one of the following:

Method 1:
Answer the call by pressing Line 1 or Line 2 associated with the second incoming call. The first call is put on hold and the second call is answered.

Method 2:
Press Hold button to place the original call on hold. Soft key labels are updated on the display showing Ignore, Answer, and Reject. Answer the incoming call. This places the original call on hold and refreshes the soft key labels.

Answering a call on shared lines is no different than on private line, except that there is no Reject soft key and another person on the shared line might answer the call.

Polycom 335 End a Call

To end a call, do one of the following steps:

• Press the End Call soft key.
• Replace the handset.
• Press if in Hands-free Speakerphone Mode, or if in Headset Mode.

Polycom 335 Redial

To redial a number using your SoundPoint IP 335 phone, press Dial twice.

Polycom 335 Place a Call on Hold

To place a call on hold during a call, press Hold button. This will be indicated on the graphic display by the hold icon as the line indicator.

Press Hold button again or the Resume soft key to resume the call. The active audio icon (either , or , Headset, or Speaker) appears as the line indicator. When a call has been on hold for an extended period of time, both visual and audible alerts appear.

When active on a call, the sound effects are played at a volume that is typically lower than the normal ringer volume.

Multiple Calls on Hold .

If multiple calls are on hold, use and to switch between the calls, then press the Resume soft key to retrieve the desired call.

If two or more calls are on hold, an indication appears on the graphic display, for example “3/4”, indicating that this is the third call out of four calls.

If calls are on hold on more than one Line Key, all calls are combined into a single call list. The Line Key that a call is associated with is indicated by the lineicon in reverse colors.

Pressing a Line Key with calls on hold will place the current active call on hold and resume the first call on that Line Key.

Polycom 335 Reject Call

You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail.

Note – Rejecting calls is not available on shared lines.

To send incoming calls from a particular contact directly to voice mail:

• Press the Dir soft key.
• Use and to scroll through the list to find the contact that you wish to direct calls directly to your voice mail.
• Press the Edit soft key.
• Press repeatedly until the Auto Reject field is displayed.
• Press , and then to change between Disabled and Enabled.
• Press the OK or Cancel soft keys to accept or cancel changes.
• Press repeatedly to return to the idle display.

Polycom 335 Divert Call

You can customize your phone so that incoming calls from a particular party are transferred directly to a third party.

To divert incoming calls from a particular contact:

• Press Dir soft key.
• Use and to scroll through the list to find the contact.
• Press to select the entry.
• Press the Edit soft key.
• Press repeatedly until the Divert Contact field is displayed.

• Press .
• Enter the number of the party to whom you want to divert the call.
• Press the Ok or Cancel soft keys to accept or cancel changes.
• Scroll down to the Auto Divert field.
• Press , and then to change between Disabled and Enabled.
• Press the Ok or Cancel soft keys to accept or cancel changes.
• Press repeatedly to return to the idle display.

Polycom 335 Transfer Call

There are three ways to transfer a call:

Polycom 335 Add a Contact

To add a contact:

Press the Dir soft key. Select your contact directory by pressing . Press . The Directory screen displays. New Entry displays at the top of the list.

Press to add a new entry.

Press to enter a first name.

Enter the first name of the contact from the dial pad.

Press the Ok or Cancel soft keys to accept or cancel changes. Press to display the next field in the contact’s entry. Repeat steps 4 to 8 to enter the last name of the contact. This is a required field and it must be unique (not already in the directory).

Repeat steps 4 to 8 to enter additional information for this contact, such as speed dial index, ring type, etc. Press to end contact’s data entry.

Press the Yes or Cancel soft keys to accept or cancel changes. Press repeatedly to return to the idle display.

Add Contact From Call List:

• Press the Callers soft key to view the Received Calls list or press Dial button to view the Placed Calls list.
• Use and to scroll through the list to find the contact.
• Press to select the entry.
  Optional – Press the Info soft key. The name is displayed. The number, time and date when the call started, and call duration can be viewed by pressing key.

Optional – Press repeatedly to select the phone number.

• Press the Save soft key to save the contact in the local contact directory.
• Press repeatedly to return to the idle display.

Add Contacts From Corporate Directory:

• Press the Dir soft key.
• Press , then press to select the corporate directory.
• Search for the contact.
• Press . The contact’s information appears on the graphic display.
• Press the Save soft key to save the contact in the local contact directory. “Entry saved” appears on the graphic display. Only the first name, last name, and phone number are saved.
• If the contact already exists in the contact directory, “Entry already exists” appears.
• Press repeatedly to return to the idle display.

Polycom 335 Edit a Contact

To edit a contact:

Press the Dir soft key. Select your contact directory by pressing . Press and to scroll through the list to find the contact. Press to select the entry.

Press the Edit soft key.

Use and to scroll through the fields, then press to select the field.

Make the desired changes.

The Ok soft key is not displayed until a change has been made. The Cancel soft key in this context will cancel the edit session for the entry and return to the screen before the Edit soft key was selected.

Press and to place the cursor either at the beginning or end of the item respectively. Press to move to the next field.

Press the Ok or Cancel soft keys to accept or cancel changes. Press repeatedly to return to the idle display.

Polycom 335 Delete a Contact

To delete a contact:

Press the Dir soft key. Select your contact directory by pressing . Press and to scroll through the list to find the contact. Press to select the entry.

Press the Delete soft key. Press repeatedly to return to the idle display.

Polycom 335 Search for a Contact

To search for a contact in your personal directory:

• Press the Dir soft key.
• Select your contact directory by pressing .
• Search for a contact using the dial pad.
• The first time a dial pad key is pressed, the first entry whose last name starts with a character that matches the first letter on the key label will be retrieved.
• The second key press repeats the process using the second letter on the key and so on. For example, to find the first directory entry whose last name starts with J, press the 5 key once.
• To find the first entry whose last name starts with R, press the 7 key three times.

Search the corporate directory:

• Press the Dir soft key.
• Select your contact directory by pressing .

Search for the contact in one of the following ways:

• In the search line, enter the first few characters of the contacts’s last name using the dial pad. For example, to search for James Woller, enter wo in the search line, or press the Submit soft key. In this example, James Woller appears in the search results.
• Press the AdvFind soft key, enter search values in the displayed fields. For example, enter Smith as the last name.
• Press the Submit soft key. In this example, Bob Smith appears in the search results.
• You can dial any successful matches from the resulting information on the graphic display.

Polycom 335 Call a Contact

To call a contact from your directory:

• Press the Dir soft key.
• Select your contact directory by pressing .
• Press and to scroll through the list to find the contact.
• Press Dial button or lift the handset.

To call a contact from the corporate directory:

• Press the Dir soft key.
• Select Corporate Directory.
• Search for the contact.
• Press Dial button or lift the handset.

Polycom 335 Manage your Buddy Lists

Buddy Lists allow you to monitor the status and presence of up to 8 other lines. This is different than contacts – which allow you to make calls from a personal phone list.

The status of your buddies is displayed and updated in real time. Your phone canbe “watched” by up to 8 other phones.

To view and change your presence settings:

• Press Menu Button.
• Select Features, then Presence, My Status.
• Use and to scroll through the list.
• Press to select your new status.

This affects information sent to phones watching you. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb.

To add or delete a contact from your buddy list:

• Press the Dir soft key.
• Use and to scroll through the list to find the contact.
• Press to select the entry.
• Press repeatedly until the Watch Buddy field appears.
• Press to select the Watch Buddy field.
• Use and to switch between Enabled and Disabled settings.
• When Watch Buddy is enabled, the contact is added to your buddy list. When Watch Buddy is disabled, the contact is removed from your buddy list. The default for Watch Buddy is Disabled.
• Press the Ok or Cancel soft keys to accept or cancel changes.

To block or unblock a contact from your buddy list:

• Press the Dir soft key.
• Use and to scroll through the list to find the contact.
• Press to select the entry.
• Press repeatedly until the Block Buddy field appears.
• Press to select the Block Buddy field.
• Use and to switch between Enabled and Disabled settings.
• When Block Buddy is enabled, the contact cannot watch your phone. When Block Buddy is disabled, the contact can watch your phone. The default for Block Buddy is Disabled.
• Press the Ok or Cancel soft keys to accept or cancel changes.
• Press repeatedly to return to the idle display.