Polycom SoundPoint 650 IP User Guide

Polycom 650 Parts List

The following items are included in your SoundPoint IP 650 SIP package. Check this list before installation to ensure that you have received each item. If you are missing any items, please contact your system administrator.

Polycom 650 Connect Network & Power

You have two options for network and power source connections for your Polycom SoundPoint IP 650. Your System Administrator will advise you on which one to use.

You can use one of the following methods:

• AC power.
• Power over Ethernet (PoE).

AC Power Option.

Connect the supplied network cable between the LAN jack on the phone and the LAN port on the wall or hub/switch device port. Connect the DC plug on the power adapter to the DC 24V jack marked on the phone. Connect the country-specific AC cord to the power adapter.

Power over Ethernet (PoE) Option.

Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub.

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Polycom 650 Connect Handset and Headset

Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. Connect the headset (optional) to the headset jack on the back of the phone.

Polycom 650 Attaching the Base

The base unit can be attached to the SoundPoint IP 650 in one of two ways:

• Deskmount Method.
• Wallmount Method.

Polycom 650 Features

Features of the Polycom SoundPoint IP 650 SIP phone

ID	Name	Description
1	Message Waiting Indicator	This will alert you to incoming calls, new messages, and other events.
2		Use the arrow keys to scroll and navigate through the displayed information.
2		Use the select key to select the displayed information.
2		Use the delete key to delete the displayed information.
3	Directories	Access local directories and call lists.
3	Services	Access special services (contact system administrator).
3	Conference	Setup a local conference.
3	Transfer	Transfer current call to third party.
3	Redial	Dial most recently dialed party.
3	Menu	Access local (your phone) and global (your organization) features.
3	Messages	Receive text and voice messages.
3	Do Not Disturb	Cancels ringing and directs incoming calls to your Voice Mail (if supported).
4		Mutes audio transmission locally during calls.
5		Allows you to place and receive calls through an optionally connected headset.
6	Hands-free Microphone	Place your phone on a hard, flat surface for best results.
7		Allows for hands-free communication during calls.
8		Use these to adjust the volume of the handset, headset, speaker, and ringer.
9	Dial Pad	These 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters available in context-sensitive applications.
10	Soft Keys	The screen will display labels for these keys, to identify their context-sensitive functions.
11	Hold	Holds an active call or resumes a held call.
12	Speaker	For ringer and hands-free audio output.
13	Hookswitch
14	Line/speed Dial Key	Use these keys to activate up to six lines or speed dials that can be assigned to your phone.
15	Line Indicators	Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The mapping is: Solid green—An active call is in progress. Fast flashing green—There is an Incoming (ringing) call. Flashing green—The call is on hold. Solid red—The line is busy remotely (shared lines).
16		Use these keys to activate up to six lines or speed dials that can be assigned to your phone. The associated icons represent: Registered line. Registered shared line. Unregistered line. VoiceMail/Messages. Speed-Dial. Ringing. Call Forward. Do Not Disturb. Conference. Presence/BLF. Ongoing call with HD Voice.
17	Graphic Display	Shows information about calls, messages, soft keys, time, date, and other relevant data. Caller display information—first party, second party, number of calls. Information display line (in order of precedence highest to lowest): Popup text (like network errors). Missed call text or second incoming caller display. Do Not Disturb text. Prompt text (like “Enter number”). Time and date text (if idle display is not used for time/date display).

Polycom 650 Navigation Keys

To navigate through menus and to enter data, these are useful tips:

Use and arrows to scroll through the lists.

Press the * key to page up. Press the # key to page down. These shortcuts can be used when lists scroll down beyond a single page.

When menus have submenus, use the and arrows to move one level down and one level up.

Press Menu to exit from any menu.
Press Directories to exit from any directory.

To enter text using the dial pad, press the number keys one or more times.

For example, for ‘A’ press ‘2’ and for ‘C’ press ‘222’. When in text entry mode, the title will show whether keys will generate numbers (1), upper-case (A), or lower-case (a) characters and the 1/A/a soft key can change this.

Polycom 650 Reject Calls

You can customize your Polycom SoundPoint 650 phone so that incoming calls from a particular party are immediately sent to your voice mail.

Note – Rejecting calls is not available on shared lines.

To send incoming calls from a particular contact directly to voice mail:

• Press Directories.
• Select Contact Directory.
• Use and keys to scroll through the list to find the contact that you wish to direct calls directly to your voice mail. You can also use the * key to Page Up and the # key to Page Down.
• Press the Edit soft key and scroll down to Auto Reject.
• Use the and keys to select Enabled.
• Press the Save or Cancel soft keys to accept or cancel changes.
• Press Directories or the Exit soft key repeatedly to return to the idle display.

Polycom 650 Divert Calls

You can customize your Polycom SoundPoint 650 phone so that incoming calls from a particular party are transferred directly to a third party.

To divert incoming calls from a particular contact:

• Press Directories.
• Select Contact Directory.
• Use and keys to scroll through the list to find the contact that you wish to direct calls directly to your voice mail. You can also use the * key to Page Up and the # key to Page Down.
• Press the Edit soft key and scroll down to the Divert Contact field.
• Enter the number of the party to whom you want to divert incoming calls from this person.
• Scroll down to the Auto Divert field.
• Use the and keys to select Enabled.
• Press the Save or Cancel soft keys to accept or cancel changes.
• Press Directories or the Exit soft key repeatedly to return to the idle display.

Polycom 650 Call Lists

Local lists of missed, received and placed calls are maintained by the Polycom SoundPoint 650 phone (up to 100 for each list).

Press Directories button followed by Call Lists, Missed Calls, Received Calls, or Placed Calls as desired.

To manage the listed calls:

• Select the Edit soft key to edit the dial string if necessary.
• Select the Dial soft key to return the call.
• Select the Exit soft key to return to the previous menu.

For additional choices, press the More soft key followed by:

• The Info soft key to view information about the call.
• The Save soft key to store the contact to the Contact Directory.
• The Clear soft key to delete the call from list.

Press the More and Exit soft keys repeatedly to return to the idle display.

Press from the idle display to access the Placed Calls list.
Press from the idle display to access the Received Calls list.
Press from the idle display to access the Missed Calls list.

These shortcuts can be used while placing calls or performing transferring and conferencing functions. You can manually clear the call lists. They are automatically cleared when you restart the phone.

Polycom 650 Troubleshooting

Polycom SoundPoint 650 Power and Startup

Polycom 650 Controls

Access to Screens and Systems

Polycom 650 Calling

Polycom 650 Displays

Polycom 650 Audio

Polycom 650 Headset Memory Mode

As an option on your Polycom SoundPoint 650 phone, your headset can be permanently enabled. This is especially useful for regular headset users.

To do this:

• Press Menu button.
• Select Settings followed by Basic, Preferences, Headset Memory.
• Use the or arrows and Select soft key to enable Headset Memory Mode.
• Press Menu button to return to the main menu.

Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.

You can also activate Headset Memory Mode as follows:

• Press Headset button twice.
  The flashing headset icon on the graphic display or a flashing headset key indicates that the headset mode is activated.
• Pressing Line Key button or Answer soft key to receive a call will now connect to your headset automatically.

Polycom 650 Microphone Mute

During a call on your Polycom SoundPoint 650 phone, press the Mute button. The key lights up and a flashing microphone on the graphic display indicates that the other party (or parties) cannot hear you.

Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone. You can still hear all other parties while mute is enabled.

To turn off Microphone Mute, press Mute button again.

Polycom 650 Do Not Disturb

To prevent your Polycom 650 phone from ringing on incoming calls:

Press Do Not Disturb button to prevent the phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that Do Not Disturb is on. Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator.

To disable Do Not Disturb, press Do Not Disturb button again.

Multiple Lines and Do Not Disturb

If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the list using the and buttons.

When Do Not Disturb is enabled for a particular line, this is indicated by a flashing “X” beside the line indicator on the display.

Note – The Do Not Disturb feature is local to the phone, and may be overridden by call server settings. For more information, contact your system administrator.

Polycom 650 Volume Adjustment

Press the Volume keys to adjust the handset, headset and hands-free speaker volume during a call on your Polycom SoundPoint 650 phone.

Pressing these keys in the idle state adjusts the ringer volume.

Note – To conform to regulatory requirements, handset and headset volume will return to a preset level after each call, but the configuration can be changed by your system administrator.

Hands-free Speakerphone volume settings will be maintained across calls.

Polycom 650 Time and Date

The time and date appears on the graphic display of the Polycom SoundPoint IP 650 SIP phone.

If the phone cannot obtain a time and date from the call server, the display will flash. Contact your system administrator if either the time or date is incorrect.

You have control over the format of the time and date display and can turn the Polycom 650 display for time and date off.

To configure the Time and Date:

• Press Menu.
• Select Settings followed by Basic, Preferences, Time & Date.
• Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.

Scroll through the options under each of these selections using the and keys. Press the soft key to confirm your choice. Press Menu or the Exit soft key repeatedly to return to the idle display.

Polycom 650 Display Contrast

To adjust the contrast on the display of your Polycom 650 SoundPoint phone to a comfortable level:

• Press Menu.
• Select Settings followed by Basic, Contrast.
• Press the or soft keys to increase or decrease the display contrast. You can also use the volume keys to increase or decrease the diplay contrast.
• Press the Ok or Cancel soft keys to accept or cancel changes.
• Press Menu or the Exit soft key repeatedly to return to the idle display.

Polycom 650 Ring Type

You can select from various different ring types to distinguish between lines. Or, to have a different ring from your colleagues / neighbor’s on your Polycom SoundPoint 650 phone.

You can set distinctive incoming ringing tones for contacts in your local directory.

To change the incoming ring to a desired sound:

• Press Menu button.
• Select Settings followed by Basic, Ring Type.
  Optional – If multiple lines are configured on your phone, first select the line to change from the list using the arrow keys.
• Using the arrow keys, highlight the desired ring type.
• Press the Play soft key to hear the selected ring type.
• Press the Select soft key to change to the selected ring type.
• Press Menu button or the Exit soft key repeatedly to return to the idle display.

Polycom 650 Distinctive Ring

You can customize your Polycom SoundPoint 650 phone, so that you can distinguish different parties, via a distinctive ring type.

To set a distinctive ring type for a particular contact:

• Press Directories.
• Select Contact Directory.
• Use and keys to scroll through the list to find the contact you wish to specify a special ring type for. You can also use the * key to Page Up and the # key to Page Down.
• Press the Edit soft key and scroll down to the Ring Type.
• Enter the number corresponding to one of the ring types available.
  Optional – To remove an existing value, press followed by key.
• Press Directories or the Exit soft key repeatedly to return to the idle display.

Note – This feature is local to the phone, and may be over-ridden by your organization’s settings. For more information, contact your system administrator.

Polycom 650 Multilingual Support

Many languages are supported by the Polycom SoundPoint IP 650 SIP phone.

To change the language on your Polycom 650:

• Press Menu button.
• Select Settings, Basic, Preferences, Language.
• Scroll through the list of available languages and press the Select soft key when the desired language is highlighted. Text that appears on the graphic display will change to the language of your choice.
• Press Menu button or the Exit soft key repeatedly to return to the idle display.